| Bank Holidays |
Weekend timetable operates on Bank Holidays. No service on Christmas Day or Boxing Day. |
| Oyster / Contactless |
Accepted to pay as you go. Touch in/out at pier card readers; auto top-up supported; payments don’t count towards daily fare cap. |
| Travel Cards |
TfL-issued Travel Cards get 1/3 discount on Standard fares. Paper Travelcards must be purchased separately. Excludes London Bus & Tram Passes. |
| Tickets on the day |
Available at piers, online, via Thames Clippers Tickets app or Uber app. |
| Cash payments |
Not accepted. Card payments only. |
| Discounts |
50% off for children and concessions; 1/3 off for Travelcard holders. |
| Ticket printing |
Not required. Show QR code for scanning to board. |
| Food & Alcohol onboard |
Outside food or alcohol not allowed. Café Bar available for purchases. |
| Missed boat |
Use ticket on next available service if valid; contact team for last-boat replacement. |
| Wi-Fi |
Free Wi-Fi available at most piers. |
| Private hire |
Vessels available for private events. See Private Hire page. |
| Lost property |
Contact customer services: web@thamesclippers.com or 020 7001 2201 |
| Weather disruptions |
Services may be delayed or cancelled during severe weather. Check Service Status page before travelling. |
| Advance booking |
Not required, but booking online/app or using Oyster/Contactless is cheaper. Hop-on hop-off tickets are cheaper if booked 7 days in advance. Booking link
|
| Specific time slot booking |
Not available. Tickets valid for the chosen day; board next available service if missed. |
| Specific seat booking |
Not available. First come, first served basis. |
| Oyster Card vs TfL Travel Card |
Oyster is Pay As You Go; Travelcard can be loaded onto Oyster for discount. Using a discounted ticket without a valid Travelcard may incur £50 penalty. |
| E-Scooters |
Not permitted on piers or onboard; first come, first served for boarding applies. |
| Full FAQ link |
Thames Clippers FAQ |
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